Serving the USA with Excellence in IT

Presence of 5 Stores of Computer Repair & IT Service across the USA, offering fast and reliable tech solutions.

Click IT Chagrin Falls, Ohio

Click IT Hailey, Idaho

Click IT Marietta, Georgia

Click IT of Pleasant Grove

Click IT of Miami, FL

More Stores Coming Soon

For service, go to https://clickitco.com

Click IT is "Your Local IT Department" TM

Since 2012, Click IT has provided reliable, accessible IT solutions from our Chagrin Falls location. We offer IT management, innovative products, and tailored services to make technology easy and affordable for all.

Now expanding nationwide, Click IT is dedicated to being your "Local IT Department," wherever you are. With a decade of success, industry partnerships, and a commitment to excellence, we’re here to bring your tech vision to life—locally and affordably. Join us as we bring our unique IT solutions to communities everywhere.

Join Our Vision

Building a Trusted Network of Computer Repair Experts Nationwide.

At Click IT, we’re more than your "Local IT Department"—we’re dedicated to delivering personalised, affordable IT solutions for businesses, organisations, and homes. Our mission is to provide top-notch services that enhance everyday tech experiences without hassle.

Through our expanding franchise network, we empower passionate owners to offer trusted, community-centered IT support. No deep tech expertise is needed; just a shared vision to make technology accessible, simple, and beneficial for all. Join us in making tech integration easy and valuable in every community.

For more information, go to https://clickitgroup.com/vision. 

Stories of Success in Every Community

The Evolution of Click IT: Charting Our Growth

Click IT is redefining IT managed services with a unique, customer-first approach, offering over 100 services across 14 categories in a welcoming retail environment. We specialize in supporting small businesses and individuals, providing expert solutions with a concierge-style service that makes IT simple.
Our Story & Growth Founded by Al Harlow, Click IT began in Chagrin Falls as a software development venture and quickly grew to meet the demand for hands-on IT support. Today, our flagship store sets the standard for excellence, and our franchise model now empowers community-focused entrepreneurs across the country.
Join Our Mission With an A+ BBB rating and a 5-star Google ranking, we invite passionate, customer-centered individuals to explore franchise opportunities with Click IT. Be part of a trusted brand and make a lasting impact in your community.
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Click IT's Marketplace Has 14 Divisions of Productized IT Services

"Managed IT as a Service" from a Retail-Store-Setting

The Click IT Marketplace is available at a Click IT store near you. For a map of our growing number of locations, go to https://clickitstores.com/#map.

Managed IT Services Customized for Your Industry

The Evolution of Click IT: Charting Our Growth

Accounting & CPAs
Real Estate
Finance & Insurance
Construction
Professional Services
Healthcare
Education
Legal
Manufacturing
Engineering & Design
Hospitality
Non-Profit

Why Choose us

We provide top IT expertise through Click IT's hybrid and fully managed IT support solutions.

Monthly Recurring Services for Peace of Mind

Enjoy 24/7 Rapid Support from a Team of IT Experts

Forge Your IT Future with Strategic Planning

Secure Your Operations with Certified Click IT Techs

ROI-Focused Technology Solutions

Personalized IT Consultation with Co-Managed & Fully-Managed Plans

Testimonials

Over 3,000 Satisfied Customers Since 2012!

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Rodrigo Lopez Schenkel

As I write this, we are a little over two weeks away from the Grand Opening of our very own Click IT store in Utah. It has been a lot of work, but Al Harlow and his team at the Click IT Franchise have been...

★★★★★
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Karen Strobel

Click IT's steps were very clear, understandable, and thorough. The most outstanding value we have seen with Click IT is their "coach" mentality and approach for franchisees. They have been an invaluable...

★★★★★
Click It-46

Veronica Levine

I highly recommend click it computer service. They installed my computer with instructions and fixed my Bose surround sound system. Very knowledgeable and easy to work with. Dependable and trustworthy!

★★★★★

Click IT Computer Services - Chagrin Falls, Ohio
5.0
Based on 68 reviews
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Bob Mack
13:41 14 Jun 25
They were prompt very helpful did a great job thank you
Daniel Cabot
00:20 22 Feb 25
Excellent service. Spoke directly with the owner and the tech came out the next day. Very reasonable price for the work they did. Would give them six stars if that was an option.
EssentialZen Yoga Studio
18:01 24 Oct 24
We are back up and running!! Thank you for your very efficient help.
steven udelson
00:18 06 Aug 24
Richard Pardee
19:09 02 Aug 24
Lisa Gorretta
04:33 01 Aug 24
Excellent knowledgeable team with quick response when ( I create or) have any issues.
Jenn Ramsey
21:18 30 Jun 24
They were absolutely amazing! Great prices, quality work and they’re fairly quick to get your items in and out.
Desireé
18:52 11 Apr 24
Alex was very patient and knowledgeable when conducting our scheduled service call today. I will be working with Click IT to address the issues that were assessed during the visit today. Alex is the IT professional that I want to exclusively work with through this process. I am looking forward to our network improvement and working with him anytime in the future. Very happy to support a local business
joni broderick
15:17 29 Mar 24
The staff went above and beyond to assist my company with a computer issue. They were highly knowledgeable and professional. I would recommend them for individuals and companies for IT assistance
Veronica Levine
20:06 27 Mar 24
I highly recommend click it computer service. They installed my computer with instructions and fixed my Bose surround sound system. Very knowledgeable and easy to work with. Dependable and trustworthy!
Kelly Clunn
17:28 20 Mar 24
Alison Maguire
20:36 09 Feb 24
Everyone who I encountered was extremely informative and helpful! I had a one -on-one meeting with Colin. He was able to effectively communicate and explain the answers to questions that I had, regarding both my computer, and a certification that I am studying for. He was kind and knowledgeable! I’m very appreciative! Because
Carol Anne
18:13 18 Jan 24
Helped us identify the problem we have with our internet power (or lack thereof)
Anne Marie Goodhart
22:36 26 Dec 23
Amazing job and super professional! Would definitely recommend them to anyone! Thanks again!
Jim Bickel
18:21 12 Dec 23
Great guys to work with. Very good at communicating what the issues were at what options I had.
Regina Buchanan
19:50 02 Nov 23
Took my computer to Nick, in Havasu, AZ. He had to order two parts for the computer and thought it would be done on Wednesday. The parts did not come in however Nick called me and updated me on what was happening which I totally appreciate. He called with a second update on Friday to let me know about the parts delay. I can not tell you how much I appreciated Nick keeping me informed. I would recommend this place to all my friends. Professional, knowledgeable and knows customer service. Thank you
John Widman
14:12 02 Nov 23
Alex and Nick were great to work with extremely knowledgeable. I got myself into a jam on PC flight simulator and remotely they were able to troubleshoot uninstall and reinstall applicable software. Click It is fantastic! I’ve used them several times for similar repair, right here in Little old Chagrin Falls, Ohio. Great job!
Jess Fetters
23:26 26 Oct 23
My lap top suddenly became a paperweight. I have almost no business owning a computer for how little I know. The online tech support for my app was no help at all. Click IT was recommended by a friend…so I stopped in with my computer. In about 5 minutes my app was running and nothing needed uninstalled and reinstalled. Literally saved me at least $1000 if I had to pay to have everything set back up after a reinstall. Absolutely service with a smile, hard to find that these days. Thank you, I will be back on. Monday to upgrade my hard drive…as recommended!
Lee Trem
15:25 18 Oct 23
I purchased an external hard for my computer fro Click IT-
When I arrived to pick it up they had already formatted it for my Mac and thru in USB C converter for my USB chord!
Thanks
Jen May
20:08 19 Sep 22
Great service and always friendly and knowledgeable. So glad we have these experts close to home!
Susan S. McGinnis
21:01 16 Sep 22
Nice work Nick! In and out in one day! Thanks for your great help.
David Demuch
20:16 12 Sep 22
Click IT is my best discovery in the last five years! Alex is personable, professional, and he fixed all my IT problems.
Jim Sanders
17:36 09 Sep 22
Awesome service, quick turnaround. This is my new go-to computer service company!!
Peggy Martines
15:22 25 Jul 22
Best technicians on The Planet:
super knowledgeable, polite, respectful, no eye rolling! They Want to solve the problem. All Age Groups. Sooo happy with Click It!! Would never go any where else. A +++++
Al Harlow
18:28 21 Jul 22
I am the Founder of Click IT. I invite you to try our services for anything related to your I.T., whether it's fixing your computer or building your business a web presence, we are a team of highly-skilled professionals located at our shop in the Village of Chagrin Falls since 2012.
Grant Sanders
04:44 04 May 22
Nick and Alex provided exceptional service.
T33ZO
21:31 13 Apr 21
I went there to let them look at my PC cause it was damaged in transit they took it right in after looking at it and gave me an idea of what ill need to fix it. I felt comfortable there and really liked the professionality of the staff.
Dalton Deckard
21:00 23 Mar 21
Click It is the new wave of help! My dad and I were looking for a cord that was difficult to find and the Click It in Hailey, Idaho helped us get it. The people workers were very respectful and even ordered the cord to their store free of charge! I would 10/10 recommend this to everyone!
rena nash
15:48 09 Nov 20
Very helpful friendly staff.
Susan Morgan
13:43 06 Oct 20
Great service, honest recommendations, convenient location.
Casey Monda
14:16 05 Aug 20
They were so honest and helpful when I spilled coffee all over my laptop. It fried my motherboard and was going to cost about $500 to fix on a 6-7yr old computer. Instead of just trying to milk me for business, they were totally honest and told me not to sink the $$ into my computer and just buy a new one. They were quick and really nice. A+ for service and customer experience!
Lynn Vail
19:36 09 Dec 19
Click IT is THE answer to a life long prayer of mine. I always dreamed of having a company (close by) that could answer any question regarding technology at a reasonable price. I found it in Click IT. They are so helpful and knowledgeable and I am so grateful to have found them.

I would highly recommend them! 🙂
Wendy Narad
14:40 01 Oct 19
I have been a customer now for at least 3 years and have had excellent service so far. These days I feel I can't be to careful when it comes to security on my computer with my business. I feel at ease knowing i have Click IT watching out for me.

See All Testimonials
Saving time and money

Saving Our Customers Time and Money

"Buying all your IT from one trustworthy and local provider has been proven to save up to 50% in total ongoing operating expenses, not to mention the time-savings and convenience!"

Click IT Got an A

Recent Click IT Franchise News

Click IT franchise recently receiving an "A" from Franchise Grade.

Click Here To Learn More

Our Team

One of our core values is "diversity". When deciding on an employee, we primarily look for qualities that include knowledge, dependency, talent, drive, honesty, and loyalty. Our team is categorized into three groups: 1) Executives, 2) Managers, and 3) Administrators. Our size dictates that many of us wear multiple hats

AL Harlow, Founder of Click IT

Albert Harlow

President & CEO
Jeff Humphrey

Jeff Humphrey

EVP Franchise Development
01

Robert Rosenfeld

EVP Legal
05

Chris Fredrickson

Operations Director
02

Yash Yagnik

Technical Director
06

Michael Vitullo

Comptroller
See All Team Members