Testimonials

Over 2,000 Satisfied Customers Since 2012!

Our customers' testimonials to our work is a reflection of our mission here at Click IT. We strive to provide quality service in a timely manner. We understand how frustrating it can be when technology fails to work the way we want it to. Through the use of our unique skill sets and specialized diagnostic tools, we can take the stress off your shoulders and help you find the best solution to your problems. We pride ourselves in being one of the best computer IT services in Northeast Ohio, but don't just take our word for it! Go ahead and check out our customers' testimonials about us or see what services we can provide for you!

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Would go back to them in an instant

I dropped off the computers at their repair center in the Chagrin Falls Village. The guys were great and let me know upfront what to expect. They called the same day with the cost and the computers were ready to pick up the next day. I like working with local companies and would go back to them in an instant. Although I would prefer if my kids didn’t break their computers again.

Description of work:

They fixed both my kids computers. One didn’t turn on at all and the other’s disc drive didn’t work. They took a look and called with an estimate. They did the work and now my 2 sons are surfing the net again.

Listed as an “A” on Angie’s List

Ann A.

I was very happy with them

They went out of their way to do a great job.  I was very happy with them.  They spent more time to make sure everything was good on my computer.  They ended up having to do some follow up on a separate occasion.  They did that for free.  I was still having a problem and they came back and took care of that.  I thought that they were excellent.  They got the problem fixed.

Description of work:

They did some troubleshooting on my laptop sometime in November.

Listed as an “A” on Angie’s List

STEVE & PAT K.

They solved the problem

They started off mostly doing corporate stuff. Then they opened a shop for consumers. They opened a whole new place down the street from where they had been. One of the cool things about them is that they develop their own computer security system that doesn’t address viruses by putting in lists of bad viruses and trying to screen for them. They have proprietary software that prevents anything being installed on our computer without our permission. It doesn’t matter how many thousands of viruses need to be screened for, all of them have to be installed on or computer for them to do bad stuff. They just prevent them from installing. Before they came out with this software product, I had several instances where I had to clean out nasty viruses from the computer. I haven’t had to use it since they installed that a year ago in January, and it automatically renews after a year. They solved the problem. They were a little bit pricey. I just told my daughter I wanted her to get that same software on her computer.

Description of work:

I used ClickIT for computer repair and service. I have used them several times.

Listed as an “A” on Angie’s List

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Thomas Q.

They are personable

It went fine. With regard to price, I don’t know because this is the first time I really ever had to use something like that. They monitor my system for $19.95 a month. For me, that is a pretty good value, because I’m an end user, and I’m really not too proficient at the details of the behind the scenes stuff with the computer. We have a small, part-time business from our home. My husband is a consultant. So it’s important that we have access to that. It was important that they were able to get a lot of the stuff that we needed out of the computer when the old one crashed. Maybe any consultant could have done that, but I don’t know. The only stuff that they couldn’t save was because the stuff on my crashed computer was so old that there was no way to extrapolate it to a newer thing. That wasn’t their problem. With regard to quality, I got a working computer. For something like that, there is not much middle ground. Hopefully, I won’t need to use them again other than maintenance. But I would use them if I needed to. It’s really hard to find somebody that we can relate to on a person to person basis. I have a local business and they are nearby for me. I have tried working with people online and over the phone, and it’s really very frustrating. They are personable. That’s really to me the best thing.

Description of work:

My computer had crashed. I had a non-functioning computer. So I took it in to them. They actually rebuilt me a computer and transferred as much of the stuff as they could retrieve. They helped me set it up. They now monitor me remotely for viruses and so forth. They just come in remotely and check certain things. If there is any garbage, they get it out for me.

Listed as an “A” on Angie’s List

Carol F.

Company has always been responsive to issues and questions

Yelp 5-StarsI have used this business’ IT services for two plus years for: computer repair, eMail hosting, document management, and, other web services. Company has always been responsive to issues and questions, met or exceeded all service standards, and, has reasonable fees with multiple add on value.

Bob C.

Diagnosed the problem and fixed it in a very timely manner

The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased. I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very timely manner. I took it there on Saturday  and it was done by Wednesday. I would definately  use them again, In fact I am probably going back to get a anti virus put on my computer so I have no more problems.

Description of work:

Figured out what was wrong with my computer and fixed it. It would not turn on and I had a big box in the middle of the screen before it went out

Sandy L.

Would definately use them again

The service was very good. The guys  were very perfessional, polite and explained everything. I was very pleased. I had been told by another company that the computer was done. It was not that old and so I took it there for a second opinion. They diagnosed the problem and fixed it in a very timely manner. I took it there on Saturday  and it was done by Wednesday. I would definately  use them again, In fact I am probably going back to get a anti virus put on my computer so I have no more problems.

Description of work:

Figured out what was wrong with my computer and fixed it. It would not turn on and I had a big box in the middle of the screen before it went out

Listed as an “A” on Angie’s List

All the lost data was recovered

Well.  All the lost data was recovered.

Description of work:

Rebuild a hard drive, and install an OS.

Listed as an “A” on Angie’s List

Lee M.

A good group of highly skilled techs

Yelp 5-StarsBrought a computer in for a data transfer.  They were able to do it while I waited. A good group of highly skilled techs who really know their stuff. I would highly recommend Click IT to anyone.

Rob G.

We couldn’t do I-T without Click IT! Thank you for your great work

Theresa Manley

Click IT built our domain and now we're 'VIRTUAL'!

Kathy Lyle

I sleep better knowing Click IT is there

Robert