Summary
Click IT is a franchised IT services brand providing trusted, comprehensive solutions for small businesses and communities. Founded in 2012 and franchising since 2018, Click IT launched Motherboard, Inc. in 2022 to manage specialized digital services and hold all intellectual property. As the catalyst for industry consolidation, Click IT is expanding nationally to unify a highly fragmented IT services market.
The Harlow Family
From One Storefront to a National Movement in IT Services
In 2012, Click IT opened its first retail store on Main Street in the heart of Chagrin Falls, Ohio. What began as a web and application development office quickly transformed into the community’s trusted local IT department. With the help of family and friends, founder AL Harlow converted a 19th-century storage room into a modern training center—symbolic of Click IT’s mission: taking something outdated and turning it into something powerful.
From those humble beginnings—operating as a Microsoft Certified Partner with a server infrastructure housed in a secure downtown co-location Cleveland facility—Click IT has grown into a dynamic provider of cost-effective IT solutions for both individuals and businesses. Today, our company store monitors and maintains thousands of computers, websites, emails, and devices, serving hundreds of loyal customers in Northeast Ohio.
Our Mission
As a franchisor, our mission is to transform the IT services landscape by equipping local owners with scalable systems, expert training, and ongoing support. As a local provider, our mission is to serve our customers with trusted, reliable, and personalized technology solutions that support their growth and peace of mind.
Our Journey
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2012: Click IT Begins
We opened our first retail location in Chagrin Falls, Ohio, evolving from a web and app development office into the area's trusted IT provider for residents and small businesses.
- 2018: Franchise Model Development
After years of refinement, we began converting our systems into a scalable franchise model. Despite limited budgets and the challenges of franchise sales, we awarded our first franchise locations in Hailey, Idaho; Marietta, Georgia; and Pleasant Grove, Utah—proving the model’s viability.
Click IT’s Digital Agency
- 2022: Launch of Click IT by Motherboard, Inc.
To manage digital services requiring specialized expertise, we launched Click IT by Motherboard, a digital agency responsible for hosting, website development, and e-marketing. Motherboard also owns all Click IT intellectual property and is the vehicle through which we are raising capital for national expansion.
Chris Fredericksen greets you at Company Store
A Platform for IT Entrepreneurs
Example FDD Approval
Click IT is more than a retail store. We’ve developed a repeatable, scalable franchise model that empowers everyday entrepreneurs to own and operate their own IT service business. Our comprehensive platform includes managed IT services, hosting, web development, e-marketing, and dozens of productized offerings—each designed to meet the growing demands of today’s technology-driven world.
We’ve organized our operations into over 20 service divisions, each accessible through our integrated marketplace. Explore the full range of services at clickitgroup.com/divisions or visit our public storefronts at ClickGroup.com and ClickCo.com.
Bridging the Gap in a Fragmented Market
While big-box stores focus on hardware and local shops often lack scale or strategy, Click IT fills the gap with end-to-end, managed IT-as-a-service. Our customer-friendly, retail-based approach makes IT accessible and easy to understand for everyone—from solo entrepreneurs to growing small businesses.
We’re now building a national network through franchise expansion and roll-up opportunities, creating a unified brand of local IT providers in markets across the U.S. and Canada.
Our Vision
To make Click IT a recognized and trusted name on Main Streets nationwide—offering reliable, easy-to-access IT services that power the digital lives of businesses and individuals alike. In a world where technology is only getting more complex, Click IT makes it simple, local, and dependable.
Just Click IT.
WHY CHOOSE US:
Led by a respected leader in the community and the industry.
One-Stop-Shop - We handle all aspects of your IT infrastructure, including hardware and software management.
A quick response.
A team of proactive, seasoned professional technicians with a customer-centric approach.
Bespoke IT solutions suited to your needs.